BAR1 - Audit Report Company Name/Job # Mobisharb furnishings S.A.E. Job Description/Zig #: Certification –Surveillance Certification Audit Re-certification Audit Standard audit conducted against : Other documents : ISO 9001:2000 - Audit Date 31/10/2009 Audit Date (Main : EMS or OHSAS) Team Leader : Team Member(s) : Tarek Belal Scope of Audit (in English) : Manufacturing and exporting of furnture Has the certificate details changed from the current certificate? No Date of next visit To determined with BV SCS manager Audit Report Distribution : Mobisharb BV Certification Egypt CERTIFICATE DETAILS : Site(s) Address(es) : Factory El salam Village , El Maadia, Beheira, Egypt Tel: +2 045 2971449 Email : mobisharb@mobisharb.com Accreditation(s) Language UKAS – United Kingdom Accreditation Service ISO 9001:2000 English English TEAM LEADER RECOMMENDATION : All NCR’s now cleared : NA Proceed to / Continue Certification Yes Approved By : Tarek Belal Date : 31/10/2009 BAR2 – Sites / Departments Audited Company Name/Job # Mobisharb furnishings S.A.E. Job Description/Zig #: Certification –surveillance Product Name : ISO 9001:2000 Audit Date(s) : 31/10/2009 Department(s) / Process(es) Contacts: 1 Production & QC Mr. Obada Mostafa El Sharbatly 2 Warehouse 3 Sales & marketing 4 QA Audit Team Man Rev 1 2 3 4 Team Leader : Tarek Belal (TMB) X X X X X Team Member(s): Site(s) : Auditor Date Factory TMB 31/10/2009 X X X ISO 9001:2008 - Clauses : 1 2 3 4 4.1 General Requirements X X X X 4.2 Documentation Requirements X X X X 5.1 Management Commitment X X X X 5.2 Customer Focus X X X X 5.3 Quality Policy 5.4 Planning X X X XX 5.5 Responsibility, Authority & Communication X X X 5.6 Management Review X 6.1 Provision of Resources X X X 6.2 Human Resources 6.3 Infrastructure 6.4 Work Environment 7.1 Planning of Product Realization X X X 7.2 Customers-Related Processes X X 7.3 Design and Development EXCLUSION 7.4 Purchasing 7.5 Production and Service Provision X X X 7.6 Control of Monitoring and Measuring device 8.1 Measurement, Analysis and Improvement - General X X X X 8.2 Monitoring and Measurement X X X X 8.3 Control of Non-conforming Product 8.4 Analysis of Data 8.5 Improvement X X X X BV Cert Use of Logo X X X X BAR3 - Audit Findings Company Name/Job # Mobisharb furnishings S.A.E. Job Description/Zig #: Certification - surveillance Product Name : ISO 9001:2000 Audit Summary : 1. Opening Meeting:
The surveillance audit was started with Opening Meeting attended by senior management personnel of Mobisharb and the auditors. Audit scope, audit criteria, audit objectives, audit program, sampling approach, audit language, confidentiality of data and information, work safety, emergency & security procedures, availability of guide, method of reporting, types of audit findings, grading of nonconformities and actions to be taken by the organization on each type of audit findings were explained/ discussed during the opening meeting.2. Basic Inputs:
It is observed that all information and data as well as scope, communicated to BV Certification during the enquiry stage, are observed as valid and correct. Level of integration of management system is observed as high.3. Description of the Company activities:
manufacturing and export furniture.4. Manual Adequacy:
QMS Manual Issue 1 Revision 0 dated 1-10-2006 was observed as conforming with standards requirements. Clause 7.3 and 7.5.4 of ISO 9001:2000 was identified as exclusion in the Manual. During the audit, it has been verified that all clauses of the standards, except clause 7.3 and 7.5.4 of ISO 9001:2000 standard, have been covered in the quality management system. Justification for exclusion, mentioned in the manual, was observed as acceptable. All procedures are referenced in applicable clauses of the Manual. Interactions between the processes are clearly described in the process map.5. Achievement of Policy commitments:
The QMS policy authorized and signed by General Manager is observed as appropriate to the purpose of the organization, includes a commitment to comply with requirements and continually improve effectiveness of QMS management system and provided framework for establishing and reviewing QMS objectives. Understanding of QMS policy within the organization was verified and observed as adequate. It is observed that QMS policy is periodically reviewed during the management review meetings, for continuing adequacy.6. Management Review:
Last Management Review was conducted in the head office with the presence of all senior management. The management review has discussed most inputs of the review according to clause 5.6.2 effectively7.Description of system conformance:
The QMS management system maintained by the organization was observed as effective and conforming with the standard requirements:
- Management commitment: It was observed that the top management is fully committed to the effective maintenance and its continual improvement of QMS management system. QMS objectives were established in all relevant functional areas. Management review meetings were conducted regularly in presence of top management and review process was observed as effective. Management Representative was appointed with clearly defined responsibilities and authorities. Responsibilities, authorities and communication channels of each position are defined, documented and communicated
through job description.
- Customer focus: During the audit in various functional areas, it was observed that customer requirements were determined and met.
- Objectives: QMS objectives of various functional areas were reviewed and observed as consistent with QMS policy.
- Responsibility and authority: Responsibilities and authorities of each personnel were defined, documented and communicated through job description. Management Representative was assigned with clearly defined responsibilities and authorities.
- Documentation: The organization had developed and effectively maintained all QMS documents and records as per the requirements
of the standards as well as those determined by the organization.
- Control of documents/ document and data control: The document control system implemented in the organization was observed as adequate.
- Determination and review of requirements related to the product: The tender/ contract review process from receiving enquiries from client to signing
a contract/ order was reviewed.
- Identification & traceability: Throughout the service realization process, the identification and traceability of product/ services and related records were
verified and observed as effective.
- Performance monitoring and measurement: Monitoring and measurement records of the identified QMS performance/ impact/ risks were reviewed.
The measures implemented to control impact and risks were verified. Product performance was monitored by receiving,
in-process and final inspection and testing.
- Customer satisfaction: Monitoring information relating to customer perception as to whether the organization has met customer requirements,
through customer satisfaction survey was verified.
- Non-conformances, corrective action and preventive action: non-conformance and corrective and preventive actions procedure established,
No nonconforming product / service was available during the audit.
- Non-conformances, corrective action and preventive action: non-conformance and corrective and preventive actions procedure established, No nonconforming product / service was available during the audit.
* Control of records: The documented procedure for control of records was observed as meeting the standards requirements. The procedure is effectively implemented. The retention time and method of disposition of each record were defined. The identification, storage, protection and retrieval of records were verified.
- Continual improvement: The organization’s attempt to continually improve the effectiveness of QMS through the use of QMS policy, QMS objectives, internal/ external audit results, analysis of data, corrective and preventive actions and management review was verified during the audit.
8. System strengths:
The conformance level of following processes are observed as highly consistent:
- Top management commitment to QMS management system
- Monitoring and control of QMS management system by the Management Representative
- Share display shows
- Issue effective corrective actions
- Competent auditee
- Customer satisfaction increased to 86%
9. Improvement observed:
planning to increase customer and opening new marketing.10. Internal audit:
The internal audit procedure was observed .The last audit conducted and as a result 5 NCR's are cleared without undue delay.
11. Verification of each previous Bureau Veritas Certification audit nonconformity:
Not Applicable12. Comparison with the previous audit findings:
Most of the observations and suggestions for improvement were rectified by the organization.13. Opportunities for improvement: To have a delegates for the manager and the top managements To start prepare for ISO 9001:2008 To start prepare for ISO 9001:2009 To start prepare for ISO 9001:2010 To start prepare for ISO 9001:2011 To start prepare for ISO 9001:2012 To start prepare for ISO 9001:2013 14. Uncertainty / obstacles that could affect the reliability of audit conclusions:
None15. Unresolved diverging opinions between the audit team & auditee:
None16. Agreed method and dates of the verification of corrective actions:
NA17. Exclusions & Justification
Clause 7.3 and 7.5.4Details of Findings : OBSERVATIONS:
OBSERVATION (Sales)
- The company use BV logo plus UKAS logo.
MAJOR:
NoneMINOR :
NoneNumber of Non Conformities Raised : Major 0 Minor 0 Audit Conclusion: CLOSING MEETING o The Closing Meeting was attended by the Senior Management personnel of Mobisharb and the Auditors. o BV Certification Auditors explained the audit findings to the attendees. o Audit Team Leader informed that sufficient positive evidences for effective maintenance of QMS Management System and its improvement plans are observed in the Organization, at this stage, and hence recommended for certification. Audit Team Leader informed that the audit was based on random samples and therefore nonconformities may exist, which have not been identified. Audit Team Leader expressed thanks and regards for the co-operation, assistance, transparency and hospitality extended by the Management and all the staffs of Mobisharb during the audit process, which helped the Auditors to perform and report the audit successfully as planned. The visit report forms part of BV Certification's partnership approach in the Audit Management System. If you wish to distribute copies of this report external to the Organization, then all pages must be included. Conclusion: No nonconformity identified during the audit, one observation was identified. However sufficient positive finding and planning for the next period were found. So the company is recommended for continual of certification of ISO 9001:2000. Team Leader Tarek Belal Company Management Representative : Mr.Mohamed El Sharbatly Client's Acknowledgement Have all non-conformities been acknowledged by the Management Representative? NA Is a Follow-up visit required : No Date(s) of Follow-up visit : Not Applicable Follow-up visit remarks : Not Applicable PERSONS INTERVIEWED: Name of Participant Department Auditor Audit Date Mr.Mohamed El Sharbatly QA TMB 31/10/2009 Mr. Shiref Hefny Sales & marketing TMB 31/10/2009 Mr. Mostafa Aboubaker Production tech. TMB 31/10/2009 Mr. Ramadan Ragab Warehouse TMB 31/10/2009